RETURN POLICY


OUR 3-DAY RETURN POLICY

We provide a 3-day return policy to make your shopping hassle-free. Returns can be initiated within 3 days of receiving your item if it doesn't meet your expectations.


UNBOXING VIDEO IS REQUIRED

Please include an unboxing video when requesting a return. The video must be in its original file, uncut, and unedited. Complaints or return requests will not be accepted without the required unboxing video.


CONDITIONS FOR RETURNS

Unfortunately, we will not be able to accept your return if:

  • Worn or Washed: Items have been worn, washed, or show signs of use.
  • Missing Hangtag: The original hangtag is missing.
  • Altered Items: Items have been altered or customized.
  • Odors: Items have strong odors such as smoke or body odor.
  • Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
  • Past Return Period: Items are returned outside the specified return period.
  • Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
  • Hygiene Products: Items such as undergarments, swimwear, or other personal use items where the hygiene seal has been broken.
  • Incorrect Items: Items do not match the original purchase order.
  • Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
  • Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
  • Incomplete Unboxing Video: Returns without a completed (in its original file, uncut, and unedited) unboxing video.
  • Misuse of Product: Items damaged due to misuse, negligence, or improper care.
  • Recommendations:
  • Always check your garment for any stains or production faults before removing the hangtag. Once the hangtag is removed, no claims can be made.


Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.


RETURNS SHIPPING FEE

You will be responsible for the shipping fee for your return.


HOW TO INITIATE A RETURN

You can email us at contact@8jannah.com with the subject line "Request a Return" to get further instructions.